Originally Posted by
Points Scrounger
I don't have a problem with this as long as the hotels themselves don't abuse it. If it's something that's not really an emergency, and they're able to fix it, then perhaps throwing a few points at you instead for a minor to moderate inconvenience is okay.
The only time I invoked the Hampton guarantee was when they tried to fix it (the air conditioning not working, not even the fan working), couldn't (apparently required ordering parts?), couldn't change me to another room, couldn't even get me a portable fan, and their only suggestion was to open the windows but it was noisy outside (but I couldn't run a fan to help cover up the noise).
That's not abusing the guarantee, is it? Even though it wasn't an emergency.