Agreed with externaltransit on the soft product but I think this is across all cabins.
I flew last week from Europe-Dubai on an A380 in Y and the service was superb. Now I'm usually not a fan of the individual greeting but the CSV came over pre-departure and noted my desire to be left alone and sleep.
A few hours before landing, I woke up and went to the galley to get a glass of water where she happened to be. Without prompting she said "I'm so sorry, I thought you were sleeping, can we heat up a meal for you?" I declined but the offer was genuine. Dine on demand in Y? Who would have thought... Granted, I'm an EK Plat but from what I saw with other passengers, all the crew really were attentive and I've sent in a compliment message.
On the other hand, a few days before that, similarly Europe-DXB on an A380 in J, the service was abysmal. I suspect the crew serving the area I was sat was on reserve from Y because he seemed totally clueless, borderline rude in his manner and unkempt.