Information on your flight
Hi,
Last week, you purchased a Business Class fare from New Zealand to Sydney.Sydney.Auckland. Unfortunately, due to human error the fare price advertised was incorrect and we’re unable to honour this ticket in its current form. We are very sorry for this inconvenience but would like to offer you some options so you can continue your booking with us.
If you still wish to travel, we will move your booking into Economy1. If you decide you no longer wish to travel we’re happy to provide you with a full refund and we’ll cancel the booking.
If you are happy with the first option of keeping your booking and travelling in Economy, please click the green ‘ACCEPT CHANGES’ button below and your updated ticket will be emailed to you.
Accept changes
If you would like to take up the second option to cancel your booking and receive a refund, please give us a call on one of the below listed numbers.
Again, we sincerely apologise for this mistake and hope you can understand that sometimes human error does occur.
Regards,
Virgin Australia