Another week has gone by. Never received the promised phone call, but did get a response today asking for a copy of the credit card statement showing a credit I received that was noted on my final rental agreement. The credit was because I had paid for a one-way drop off fee up-front for about $200, but that was refunded since they did not have to transfer the car back to the original rental location since it was totaled. The credit has nothing to do with the charge for the loss of the car. I don't know why they care if I got this credit or did not get this credit, but it seems like another tactic to further delay their review. I submitted the requested paperwork on the same day they made the request, but no idea how long this will delay their review.