FlyerTalk Forums - View Single Post - How exactly does CX Waitlist work for awards?
Old Nov 5, 2017 | 4:09 am
  #535  
ernestnywang
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Originally Posted by wyskevin
Different Priority on Same Flight??

Few months ago, I booked one way flight HKG to TLV, dated June 2018, U class. It was confirmed immediatley but held the deadline to issue the ticket until tomorrow.

Few weeks ago, I booked the inbound flights, CDG to HKG and then KHH. Both were confirmed. However, when I added outbound flight KHH to HKG, it was on waiting list.
It was quite strange for me that I could see U class available online(KHH-HKG), but the MPC agent kept telling me it was not!

Today, I tried to book the KHH-HKG flight online. It was confirmed but not issued. Therefore, one booking reference was made. I phoned MPC for an explanation why I could book it confirmed, get a booking reference but they can't ?!

I was on hold for a while, and then told that one way (KHH-HKG) got higher priority than it was part of transitting journey (KHH-HKG-TLV). Thus, single KHH-HKG flight could get confirmed but as part of the journey couldnt!!

This was very weird and new to me. All 4 sections are operated by CX/KA. It means CX has entire control to all the flights. However, MPC just cant help.

Obviously my GO status doesnt work here, maybe DM does...
Very valuable information! This means that CX is now playing with MSC (Married Segment Control) with award fare classes, too. Previously award fare classes (Z, U, T, and X) were not subject to MSC. Since you are based in Taiwan (same here), you might have noticed that it is sometimes possible to get V class availability for, say, KHH-HKG-JFK, but not if you only look for HKG-JFK (perhaps only H class is available). Sometimes, it's the other way around. KHH-HKG-TLV is a more extreme case as KHH-HKG pushes the award from zone C to zone D (in fact, given the mileage requirement difference is 40k miles, I would recommend buying KHH-HKG with cash). However, if you look at KHH-HKG-CDG, the mileage requirement is the same whether KHH-HKG is included or not. This definitely gives CX an incentive to give more award seats to those redeeming HKG-CDG alone.
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