OK, rant follows:

I need a copy of a ticket receipt that I purchased on 31 Aug. It shows that I can download a copy on my Skymiles account, but of course the link doesn't work. I called the Skymiles number and the rep said it was "archived" and I needed to call another number. I called that number and the rep stated I needed to send an e-mail with an official request, credit card used, ticket number, etc., and it would take "seven to fourteen days".

Really? It takes an e-mail, various identifying information, and almost two weeks for someone at Delta to forward me a copy of my ticket receipt? Pathetic.

J