Why does Delta make it so hard to get a copy of a receipt?
Oct 30, 2017, 6:25 pm
#1
Original Poster
Join Date: Oct 2013
Posts: 11
Why does Delta make it so hard to get a copy of a receipt?
OK, rant follows:
I need a copy of a ticket receipt that I purchased on 31 Aug. It shows that I can download a copy on my Skymiles account, but of course the link doesn't work. I called the Skymiles number and the rep said it was "archived" and I needed to call another number. I called that number and the rep stated I needed to send an e-mail with an official request, credit card used, ticket number, etc., and it would take "seven to fourteen days".
Really? It takes an e-mail, various identifying information, and almost two weeks for someone at Delta to forward me a copy of my ticket receipt? Pathetic.
J
I need a copy of a ticket receipt that I purchased on 31 Aug. It shows that I can download a copy on my Skymiles account, but of course the link doesn't work. I called the Skymiles number and the rep said it was "archived" and I needed to call another number. I called that number and the rep stated I needed to send an e-mail with an official request, credit card used, ticket number, etc., and it would take "seven to fourteen days".
Really? It takes an e-mail, various identifying information, and almost two weeks for someone at Delta to forward me a copy of my ticket receipt? Pathetic.
J
Oct 30, 2017, 7:04 pm
#2
Join Date: Dec 2012
Location: DFW
Programs: DL PM, UA Silver, AA Gold, Marriott PP
Posts: 97
You're supposed to be able to pull receipts from the past 24 months on the website from your Delta account in the my receipts section.
I've had 1 or 2 receipts in the past that haven't loaded correctly (I imagine they have bugs just like any other system), fortunately, I still had the email.
The one time I had to request a copy I didn't find it hard, they don't need the actual credit card used, just the type of card. The response was pretty fast.
The actual details on requesting a copy are on the website here (under How do I obtain a ticket receipt for past date travel?):
https://www.delta.com/content/www/en_US/support/faqs/general/customer-care-faqs.html
I've had 1 or 2 receipts in the past that haven't loaded correctly (I imagine they have bugs just like any other system), fortunately, I still had the email.
The one time I had to request a copy I didn't find it hard, they don't need the actual credit card used, just the type of card. The response was pretty fast.
The actual details on requesting a copy are on the website here (under How do I obtain a ticket receipt for past date travel?):
https://www.delta.com/content/www/en_US/support/faqs/general/customer-care-faqs.html
Oct 30, 2017, 8:33 pm
#4
Join Date: Jul 2012
Location: RDU
Programs: DL(PM), UA(Silver), AA(EXP) Marriott(Ti), HH(Gold), Hertz(PC)
Posts: 2,667
The default is 90 days. To the right, you can widen the period. I just put "01-sep-2016" as the start date, left today as the end date, and clicked on search, and I got all of the receipts of the last 13 months.
Oct 31, 2017, 7:03 am
#6
Join Date: Dec 2009
Location: RDU
Programs: DL DM+(segs)/MM, UA Ag, Hilton DM, Marriott Ti (life Pt), TSA Opt-out Platinum
Posts: 3,227
Oct 31, 2017, 8:49 am
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Hopefully OP will report back after following the simple instructions. If that doesn't work, he should also remember that he would have received an e-ticket receipt when he purchased the ticket and that contains a detailed receipt as well.
Feb 4, 2018, 11:04 pm
#9
Join Date: Jul 2004
Location: Seattle, Wa
Programs: AS 75K & BR Member- HHonors Diamond - Hertz PC - Marriott Titanium - IHG Ambassador
Posts: 2,379
I figured it out but am surprised a receipt was not automatically generated and emailed after paying for the bag.
Last edited by flyupfrnt; Feb 4, 2018 at 11:34 pm
Feb 5, 2018, 12:43 pm
#10
Join Date: Nov 2012
Programs: Delta DM, SPG Plat, Marriott Plat, IHG Spire
Posts: 1,021
FYI - if you apply an RUC or GUC to a ticket, it will foul up your receipt in the "MyDelta" section of the website and app, at least from a reimbursement perspective. If you even are lucky enough to retain all legs of the flight on the receipt, it will show the payment type as an e-credit rather than your credit card. The original receipt shows as a line item in your receipts on the website/app, but clicking the link downloads an empty receipt or shows an error.
I would be sure to save your email receipt, or go in and download your receipt immediately after purchase and before trying to apply the RUC or GUC. I am not sure if the same thing happens if you upgrade with miles or pay to upgrade on or before check in, but I suspect it might.
I would be sure to save your email receipt, or go in and download your receipt immediately after purchase and before trying to apply the RUC or GUC. I am not sure if the same thing happens if you upgrade with miles or pay to upgrade on or before check in, but I suspect it might.
Last edited by kitkat77; Feb 5, 2018 at 2:21 pm