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Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,421
When DL first introduced the 72 hour rule, they stated that agents would be willing to make exceptions if there were compelling reasons to cancel late, such as illness.