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Thread: bumped from TATL J award seat, new flights (to merge)
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Old Oct 22, 2017, 10:05 am
  #43  
rjw242
 
Join Date: Jul 2010
Location: SFO
Programs: AA EXP
Posts: 5,270
Originally Posted by Alfonso XIV
I'll add this data point, from 9 months ago:
- I had booked 2 award seats in Business/First, ORD-MIA-MXP
- The day before departure AA calls to say we've been downgraded to coach on the ORD-MIA leg. The agent is extremely apologetic, offers 2 exit row seats on the A330 (unlimited leg room), and $300 per passenger in vouchers.
- We still had our Business class seats on the transatlantic leg.
That's pretty phenomenal too - for a short domestic flight (with reseating in the exit row) I'd take that compensation in a heartbeat. Nice to hear AA's proactively making it right in these FAM situations.
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