Originally Posted by
muzthe42nd
A service recovery - non revenue is basically a flag on the reservation that shows up at both the hotel and corporate level. Initially designed to be used to let corporate know about problems the guest had at the hotel and what they did to compensate the guest, they're often used for other things now too.
Thanks! I’ve never stayed at this particular hotel before, or even been in contact with them. I guess perhaps the manager at the other hotel got in touch to put in a good word for me after the 48 hour guarantee problem. I’ll send a thank you on the day of departure to him just in case!