Originally Posted by Simon Schus

Hi all,

I've booked a hotel for next week, and I just went to make a minor change on it (I changed the payment card). The confirmation email read as normal, but has the following comments written on it in the 'Requests and Comments' section:



This will be a paid hotel stay so the message confused me as it mentions "NON-REVENUE". The only thing I can think of that might have led to this message is that I tried to use the 48 hour Diamond guarantee at a nearby hotel, but they were entirely sold out even though there were no major events in the area - their manager even called to apologise to me and offered a room albeit at a huge price premium which I declined given it was double the usual amount I've spent before that hotel - and we left it at that. As such, I chose another nearby(ish) and cheaper Hilton hotel which is where I'm seeing this message.

EDIT in italics: Any ideas why this mentions non-revenue on a revenue booking, and why they're asking for ID, etc? I've not seen this type of message before - usually, it is something along the lines of "Offer upgrade, if available" (which is increasingly not being included) or just the standard "GPM U ***" message. I used to see messages about the ID when I was staying on a Best Price Guarantee booking, but this isn't one of those - it is just a standard Honors rate flexible booking.