Originally Posted by
flyingmusicianlax
So, it's "going for great" if you're flying in a premium cabin.
For everyone else, enjoy being crammed into your 30" seat on the 738MAX with no AVOD, ultra-thin seat that reclines less, terrible BOB menu, surly F/As, etc. And God help you if you buy Basic Economy.
I benefit from all of those things that I listed* - and I purchase only discount Y and very occasionally Premium Economy. (well except coach food on the premium transcons - I don't fly those routes, and don't care about coach food anyway)
Of course the biggest product/service investments are in the areas which relate to premium revenue. That's called business.
It's patently false to say that AA has made "no service improvements". It's certainly a open topic about whether those improvements that they made balance or offset the cuts that have been made elsewhere.
As for Basic Economy/slimline/reduced pitch in Y - no different than on UA/DL. Remember basic economy was a DL innovation in the first place...
Originally Posted by
flyingmusicianlax
Back on subject, AA has a loooong way to go with their main cabin food and beverage experience; DL, UA, B6, AS are far ahead, EK, VS, QR, SQ and others are ahead by magnitude of light years.
Does any meaningful segment of the non-FT flying population select a carrier or buy a ticket because of coach food and drink "experience"? Highly doubtful, IMO.
Could AA improve their coach food? Sure.
Is that anywhere near the top of the list of things that I would have AA work on? No way.