AA should 'reinvent' coach dining

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Oct 20, 2017, 2:06 pm

#76

flyingmusicianlax

Join Date: Dec 2008

Location: WAS, LAX

Programs: AS 100K

Posts: 1,330

Quote:

Originally Posted by kb9522

"first, it's well-established that meal service, especially in coach, is not the be-all end-all; it is, however, a factor in people's current and future decision making"

You mean they make decisions based on their experience?

That's fine. Have it your way if it's that important.

Oct 20, 2017, 2:56 pm

#77

bse118

Join Date: Dec 2010

Location: DEN

Programs: AA EXP, AA Million Miles, Hilton Diamond

Posts: 2,586

Quote:

Originally Posted by flyingmusicianlax

The problem with your argument is that what you related previously was with regard to off-topic (i.e. premium) experience.

This is an odd thing to pick a fight on.

I responded to a poster who made the assertion (in this thread which is about AA customer experience) that AA had made no customer experience improvements. I refuted that assertion with some examples that were premium, some that weren't. In other words: discussion. On an internet discussion forum - imagine that.

Edit to add: And the premium experience is very much relevant - as due to upgrades I am very rarely in coach on AA flights - so the premium experience (and my expectation/chances of being in the front cabin) has more to do with perception of the airline than coach food ever will.

Quote:

Originally Posted by flyingmusicianlax

Second, I don't need evidence to present to you because the proof is in the pudding:

Sure, proof:

2016 passenger enplanements (latest full year count): AA: 144.1M DL: 143.0M

2nd Quarter 2017 Revenue (the most current data I could find): AA: $11.1B DL: $10.8B

Nothing there to suggest that DL is outcompeting AA where it matters: financial results.