Originally Posted by
tatterdema
What webpage. Hotel or Southwest? If hotel website, I use contact number on booking, and explain this.
Good luck, in my experience, you have no rights that are worth the time and aggravation chasing them. I definitely would not accept a lesser property, I would cancel first.
It is the Southwest website that is showing availability at Hotel Beacon.
I'm trying to find the T&Cs now as ursine1 has suggested. I'd be shocked if the hotel booking site from the Southwest web page allows the booking company to change a fully prepaid reservation less than 2 weeks prior to travel to a much cheaper property for no reason and with no compensation.
But that is the situation I'm facing at the moment and I can't get through to any of the phone numbers the Southwest has given me. Emails are not being returned.