Originally Posted by
brianz24
Good luck getting American to upgrade anything, unless you consider an increase of seat count on an airplane an upgrade. I've flown them for years as a top tier FF. Race to the bottom. I can't recall any improvements in the customer experience. Even premium cabin services have continued to decline.
Let's see, to name a few:
Introduction of premium economy cabins? @:-) Yep, that's an improvement.
Refurbishment of lounges? @:-) Yep, that's an improvement.
Fleet-wide improvement of international long-haul business class seats (slow and uneven product-wise as it has been)? @:-) Yep, that's an improvement.
Introduction of self-rebooking IROPS capability in app? @:-) Yep, that's an improvement, albeit a small one.
Restoring coach meals on LAX/JFK and SFO/JFK routes? @:-) Yep, that's an improvement, if you care about that sort of thing.