Originally Posted by
Dave Noble
All you are doing is highlighting a situation where either
[a] Qantas made an error and the person should pursue it further to get the transferred points back or
[b] that the information provided by this person is either incorrect or incomplete
The likelihood that the T&Cs are wildly out from what happens is , to me, a lot lower than the likelihood that there is more information to be obtained from the person
As far as the OP goes, it reads that information was provided, just not acted on
Well all I can say Dave is your interpretation of ambiguity in written copy wouldn't pass muster in the industries and scenarios that I encounter professionally. Vive la difference as they say!
Similarly, your assessments or risk and probability analysis also differ wildly to my own. Again, vive la difference!
IMHO it is unfortunate that your logical process leads you to a position where you have so little trust in others' reportage of experiences.