Originally Posted by hugolover

Talking of crashes: I spoke to LO again this afternoon, they will call back, but while the agent knew the concept of a wet lease unlike yesterday where I was told it was a codeshare with B0. She said "Its just like this Summer, where one of our Dreamliners crashed in Canada and we used another company".

"Crashed?" I said. "Oh yes, thats not a good word" she replied.

I have never once EVER spoken with an airline employee who even used this word. . Surely its on a list of never to be used words when in conversation with a customer...

Luckily my flight isn't today .