Originally Posted by
aww3583
In my experience, National stopped accepting emails a year or so ago. All comments/complaints must be submitted through the web form on their website.
They’re often very quick to respond, but if you’re looking for compensation, it’s highly unlikely.
I'll try their web form. Thanks.
Originally Posted by
Often1
I would stick to the webform. It's easy and goes straight into the database. No idea what your complaint is, so no idea what's reasonable for a response time.
Rental car broke down around 6pm. They couldn't get a replacement car out by the time I needed to leave for the airport, noon the next day. Spent about 8 hours on the phone with various National agents, roadside, etc.