Complaint Channels?
Oct 7, 2017, 5:59 pm
#1
Original Poster
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
Complaint Channels?
I submitted a complaint to National on 9/21 and have not received a response. Does anyone have an email address or phone number to call? I emailed [email protected].
Oct 7, 2017, 7:35 pm
#2
Join Date: Jul 2013
Location: Gulf Coast
Programs: Hilton Honors Lifetime Diamond; National Car Rental Executive Elite
Posts: 2,320
I submitted a complaint to National on 9/21 and have not received a response. Does anyone have an email address or phone number to call? I emailed [email protected].
They’re often very quick to respond, but if you’re looking for compensation, it’s highly unlikely.
Oct 9, 2017, 11:55 am
#4
Original Poster
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
Rental car broke down around 6pm. They couldn't get a replacement car out by the time I needed to leave for the airport, noon the next day. Spent about 8 hours on the phone with various National agents, roadside, etc.
Oct 9, 2017, 12:18 pm
#5
Moderator: National Car
Join Date: Sep 2011
Location: SE MI
Programs: Delta PM, National EE, Hertz PC, Hilton DM
Posts: 2,168
Did you pay for the roadside assistance? If not, it's always going to be the responsibility of the renter to get the disabled vehicle back to the nearest station and into another car.
If you did buy the roadside assistance, I definitely would be frustrated too.
If you did buy the roadside assistance, I definitely would be frustrated too.
Oct 9, 2017, 7:50 pm
#6
Original Poster
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
I believe included in corporate contract. There were no cars available at the nearest National location.
Oct 9, 2017, 8:45 pm
#7
Join Date: Jan 2009
Location: New York suburbs
Posts: 4,210
Broken down due to renter negligence (ex dead battery due to leaving the door open overnight), or mechanical defect (ex check engine light)? If the latter, the rental company provides roadside assistance for free.
Oct 9, 2017, 9:33 pm
#8
Original Poster
Join Date: Sep 2010
Location: City of Angels
Programs: DL Kettle| HH Pot
Posts: 525
While I understand the rental car company provides roadside assistance for free. They couldn't do anything with the broken down vehicle other than towing it, which they didn't do. The roadside company they use does not allow for changing the battery. Only jump start or tow.