FlyerTalk Forums - View Single Post - Compensation from delay at SIN
View Single Post
Old Oct 6, 2017 | 5:32 am
  #24  
jagmeets
30 Countries Visited
All eyes on you!
15 Years on Site
 
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
Originally Posted by Audio
I fly a lot between Hong Kong and Singapore. Delays are quite often as both are very busy airports. Departure or arrival can take extra 30 -45 minutes queuing for take-off or flying holding patterns upon arrival.

Rather than laying off staff , cutting housing allowance....they could save a lot more and receive far lesser compensation requests by just increasing the MCT....having an unrealistic MCT does nothing to enhance your business....it just leads to more and more abuses.

(Audio)
To be honest, I am one who frequently relies on 50-60 min connections in HKG to SIN. And I think that is a pretty solid selling point, especially to North America. I know I'm jinxing myself here- but I had an issue just the one time- for a regional flight- and I just rushed to the airport early to make the earlier CX flight to HkG & my connection. Was a better case than the OP's since it wasn't a rolling delay.

Outbound, i am typically on 716 and that gives a decent buffer for the midnight bank ex-HKG. 636 connects to many for half of the year, but I've taken that (to connect) just the one time to SFO and it ended up ok. I've also seen them prioritise 716 a couple of times..HKG ops recovering from a typhoon and everything ex SIN wasdelayed- everything except 716..twice.
jagmeets is offline