Is check-in closure automated?
HiI was due to fly U2 from BIO on Monday. Unfortunately due to an accident on the way from Santander I was heavily delayed enroute to the airport. Luckily I just arrived in time and presented at the check-in desk just before it turned 12:14 (41 mins before departure) but was told the flight was closed for bag drop.. I said I still have 1 minute left and showed her my phone with the time. She said that easyJet closes the flight 41 mins before not 40 as shown on my ticket and the website. I asked her to write this down for me as it is definitely not the case. As expected she refused.
As a result booked KL with miles. Now I'm trying to get my money back from U2. I always thought check in closed automatically on the dot.. is the case or would it have been closed manually early?? Also is there anywhere where I can get the exact time to the second when it closed as proof?