FlyerTalk Forums - View Single Post - Compensation from delay at SIN
View Single Post
Old Oct 2, 2017 | 5:43 pm
  #1  
toyotaauris
 
Join Date: Oct 2017
Posts: 2
Compensation from delay at SIN

Hi all, I have searched the forum but found little info for my case. Wonder if I have any right for any compensation.

I booked a single itinerary from SIN to MAN(economy class) with about 50min layover which I managed to do from MAN-SIN earlier.

About a month ago, in SIN, I took CX636 from SIN to HKG on 25/8. It was initially meant to depart at 2010 and on check-in it had changed to 2030. When I arrived at the gate, there was a further delay on that flight for almost 45 minutes before it took off at about 2115 and I had a connecting flight CX357 to MAN at 0100 on 26/8. I asked ground staff at the gate and they told me it would be sorted out in the plane. In the plane, I was identified to have a connecting flight at 0100 but no assurance was given whether I could arrive on time for my flight.
I eventually arrived in HKG at 0115 and was given a hotel room overnight with breakfast and to take another flight CX279 to Paris-CDG at 0950. CX279 took an hour longer than what CX357 would take to MAN and at the end I was frustrated because after all of that I still did not reach my destination and had to go through security again.
I then had to take another flight AF1168 to MAN and eventually arrived at 1830, 12 hours later than the original itinerary and 2 transits instead of 1 which left me extremely tired and I could not do anything I planned on that afternoon.
Unfortunately, after waiting at the luggage belt for 45 mins I realised my luggage was not coming and the lost baggage service for AirFrance informed me that it was still in Paris. It was inconvenient without my laptop charger in my luggage which I did not want to purchase because the guy had told me it would come latest in 2 days and I was afraid I would not get compensation.

After many calls which cost 10 GBP I received my luggage 5 days later.

Since I came from SIN and the delay happened there and Cathay is not an EU airline the EU guidelines do not apply right? I am wondering what I can expect in terms of compensation? I'm not sure of the cause of the delay but that was 1 or 2 days before a major typhoon that closed HKG for a few hours.
Is the hotel some form of compensation as well? Is the luggage a separate issue since it was under Air France?

Thank you.
toyotaauris is offline