Originally Posted by
NoWindowSeat
... AY just called me and offered to re-route via Doha with Qatar (going to ARN)
...
If this is "protocol" then they've really upped the ante. Proactively offering re-route on other airlines is a far cry from the old SOP where all handling was left to a tired employee at transfer desk, unwilling to do anything at 11pm when pax arrived HEL on their connections.