Originally Posted by john2g1

Wondering if you had an update? You are the only case I have heard of but Uber often beta tests (without permission) different prices and policies on both drivers and pax to figures out how to maximize their profits.

Uber forced at midnight on a certain day every driver to sign a contract that says what the passenger pays has nothing to do with what the driver gets paid.

Short version this is definitely not a driver scam as it would benefit the driver to take you a further and not a shorter distance.

Uber farms out their low priority complaints (read non accident non assault or robbery) to places like Manila, Philippines.

Not only do the not have things like upfront pricing (or access to all of your trip data) but they might miss the nuances of American English.

Even if Uber recalculated your trip (which is their right and is usually cheaper for you) they can not add surge after the fact not matter where you are. In fact after a law suite Uber is required to ask if you accept the surge if it is significant.

Take screenshots of the receipts/trip reviews and contact Uber via social media and wait for someone to get with you one on one. If no one gets with you privately then re-post using your screenshots.

Help will be on the way...