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Thread: Confirmed ticket but not ticketed?
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Old Sep 30, 2017 | 12:47 pm
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Zorak
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Originally Posted by Fish Creek
Used GUC for trip to Rome today. When it was time to check in yesterday I couldn't.
Called the Diamond desk and was told that although my GUC had cleared my ticket was not valid. It took ten minutes for someone other than phone rep to validate my ticket. How in the world does that happen?
When a certificate upgrade clears the ticket has to be reissued, which doesn't seem to always happen automatically, and you can't check-in until it does. It does seem pretty lame, but is also a fairly well-known thing in the RUC and GUC threads for what it's worth...
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