Confirmed ticket but not ticketed?
Sep 27, 2017, 3:27 pm
#1
Original Poster
Join Date: Mar 2014
Location: LAX
Programs: Skymiles member
Posts: 134
Confirmed ticket but not ticketed?
Seems like there are a lot of Delta glitches going on on their website lately. Award calendar glitches and availability errors. Yesterday i booked my trip to Rome from Lax (stop at JFK). I got my confirmation via delta app, selected seats, but few things: unable to access receipt, and no email confirmation. Are my confirmed seats not really confirmed? Will they not find my ticket once i get to the airport?
Sep 27, 2017, 4:02 pm
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It may not be a glitch. You may simply not be ticketed. Look for your e-ticket number, not PNR. No ticket means no travel.
That is as opposed to a reservation which is what you now have.
If you can't find your e-ticket, call DL.
That is as opposed to a reservation which is what you now have.
If you can't find your e-ticket, call DL.
Sep 27, 2017, 4:25 pm
#3
Join Date: Mar 2015
Location: Home
Posts: 469
Yes. usually reservation and ticketing happen simultaneously so a user is not aware that ticketing happens in the background (in a different system)
Occasionally there have been reports of cases like this when ticket doesn't sync with reservation. I'd say wait an hour or 2 at the most then call DL - definitely not wait till tomorrow.
Worst case scenario is you will have to book again - current fare class may not be available and rep will refuse to honor your current reservation for issuing a new ticket.
Occasionally there have been reports of cases like this when ticket doesn't sync with reservation. I'd say wait an hour or 2 at the most then call DL - definitely not wait till tomorrow.
Worst case scenario is you will have to book again - current fare class may not be available and rep will refuse to honor your current reservation for issuing a new ticket.
Last edited by jeet; Sep 27, 2017 at 4:25 pm Reason: fixed typo
Sep 28, 2017, 12:37 pm
#4
Join Date: Apr 2006
Location: New York
Programs: SPG LT Gold, DL PM 1MM
Posts: 692
For what it's worth; our corporate system let's you book and confirm, incl. seat selection, but then the corporate travel agent has 24hrs to pay for the ticket, which means ticketing. Otherwise the reservation disappears.
Little off topic, but indeed two different systems.
Little off topic, but indeed two different systems.
Sep 28, 2017, 2:04 pm
#5
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,032
DL phone agents can even created a reservation and put it on hold, and then must be ticketed (paid for) within 24hrs.
Generally they only do this when you're wanting to pay at airport or ticketing office.
Generally they only do this when you're wanting to pay at airport or ticketing office.
Sep 30, 2017, 12:40 pm
#6
Join Date: Mar 2010
Location: GRB
Programs: HHDIA, SPG PLAT, DLDIA
Posts: 49
Used GUC for trip to Rome today. When it was time to check in yesterday I couldn't.
Called the Diamond desk and was told that although my GUC had cleared my ticket was not valid. It took ten minutes for someone other than phone rep to validate my ticket. How in the world does that happen?
Called the Diamond desk and was told that although my GUC had cleared my ticket was not valid. It took ten minutes for someone other than phone rep to validate my ticket. How in the world does that happen?
Sep 30, 2017, 12:47 pm
#7
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
Programs: :rolleyes:, DL DM, Mlife Plat, Caesars Diam, Marriott Tit, UA Gold, Hyatt Glob, invol FT beta tester
Posts: 18,877
Used GUC for trip to Rome today. When it was time to check in yesterday I couldn't.
Called the Diamond desk and was told that although my GUC had cleared my ticket was not valid. It took ten minutes for someone other than phone rep to validate my ticket. How in the world does that happen?
Called the Diamond desk and was told that although my GUC had cleared my ticket was not valid. It took ten minutes for someone other than phone rep to validate my ticket. How in the world does that happen?
