FlyerTalk Forums - View Single Post - Hello, I am your Starwood Ambassador
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Old Sep 27, 2017, 11:04 pm
  #772  
Starwood Lurker III
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by JBauer
I swear my Ambassador is a Bot. Yes, i do get phone calls from her, but even then she sounds like a humanoid. I often email simple requests and the replies are laughable. Like a Mad Libs fill in the blank:

"Thank you for your request Mr XXX, I'm sure Mrs XXX will enjoy the pool where she can swim and your children will have fun at the kids club (extra charges apply). As for your request, I am not familiar with that program..."

Basically clueless, not aware of Delta Crossover, that Paradise is Closer suite promotion or any other things they should have a basic understanding of.

Actually, AMbassadors would be much smarter if they simply read this site...
Hi JBauer,

If you could provide your SPG account informaiton to us via private mail or by email below, We would like to forward your feedback to the Ambassador management team.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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