I checked into the Renaissance here in Zurich and was given a room on the non-concierge floor. I am a gold member (but have been plat for most of the last 6 years) and brought this to their attention, but was told my room (correct room type - NS King) was better than what was available on the concierge floor. I was tired so I settled with that, and it was a very nice room. Huge! They assured me that I would be moved the following day. The next morning, I was moved (they did this for me as I had to be away all day) to a concierge level floor, but not my room type.
I have been told, again, to bring this to the attention of the front desk staff in the morning. I am here for some time and want to unpack....
What would you all do?