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Old Jun 3, 2004 | 2:30 pm
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JC5280
All eyes on you!
20 Years on Site
 
Join Date: Mar 2003
Location: SAN
Programs: AS Titanium (100K), Hyatt Globalist, Marriott Lifetime Titanium Elite, UA 1MM,
Posts: 1,832
Room Type Guarantee?

I checked into the Renaissance here in Zurich and was given a room on the non-concierge floor. I am a gold member (but have been plat for most of the last 6 years) and brought this to their attention, but was told my room (correct room type - NS King) was better than what was available on the concierge floor. I was tired so I settled with that, and it was a very nice room. Huge! They assured me that I would be moved the following day. The next morning, I was moved (they did this for me as I had to be away all day) to a concierge level floor, but not my room type.

I have been told, again, to bring this to the attention of the front desk staff in the morning. I am here for some time and want to unpack....

What would you all do?
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