Originally Posted by
MP001
OP, every comment you add raises more questions:
"Both of us are platinum of Marriott and never been Hilton, just matched Hilton at Apr and July 2017."
So if you status matched in April and did not like Hilton, why do it again in July and keep staying at Hilton properties and buy Honors point when you are Diamond Marriott?
Just stay with Marriott (unless they closed your account...)
I can see the why OPS each challenged-matched to HH-D separately 3months apart, if OPS usually stay as a couple then they needed to complete 1persons challenge to HHD before starting/doing the partners challenge.
Since OPS answered that this is first ever HH accounts, I can't think of any usual account violations that cause closure, other than if both OP and Partner use same CC-Number to charge stays and registered to same address.
If OPS received multiple points compo and/or invoked satisfaction guarantee for 100% refund of room cost, then that may be a trigger on new accounts.
Other area HH may look at is purchasing too many points.