Originally Posted by
Often1
To be clear and according to OP, HH did not close the account due to the number of complaints. HH closed the account for violation of the t&c, e.g., OP's contract with HH. The number of complaints was "in addition" (OP's words, maybe HH).
That seems entirely reasonable. HH had a violation to deal with and it appears that the OP is routinely unhappy and not satisfied. That suggests firing as a happy ending for both HH and OP.
We followed 1-minute manager approach. All complaints are start with compliment.
If you are a manager or a father, you know that it is not unhappy when you point out a "issue".
I don't know how to make you understand but we live since we can make contribution. The most valuable asset is not give out a fish, is inspire them for fishing.