Originally Posted by
highexpectations
... It is possible to walk down an aisle with some delicacy once every 20 minutes or so without disturbing sleeping passengers. ...
I run a customer orientated business and I would never have my customer facing staff, whilst on duty, sat in their chairs reading a book. While they’re on duty, they’re exactly that, on duty.
Even on this plan, what would you have the staff member do for the other 19 minutes and 30 seconds of the 20-minute cycle?
The instant I appeared in the galley area, he put down his book to help me with what I wanted. I'd much rather that than that he'd fallen asleep himself from boredom and circadian rhythm disruption so that I would have had to have woken him up to get some service.