Originally Posted by SpinOn2

If I am understanding this correct, the 2nd agent typed a few things into the computer and had it sent to BUF? Was your bag actually waiting for you in BUF? She took a massive risk doing that when she did not have your bag in front of her to retag it properly. She essentially counted on the ramp eventually finding out and retagging it correctly, which is a huge gamble to take honestly for her and also for you. I commend her above and beyond service, but that's risky and certainly not aligned with policy.