It's not clear what can be done about the problem. It has been reported here that e-mail to AA resulted in uncomprehending robo-responses. Has anyone tried twitter?
Not clear if complaining to EtihadHelp on the EY forum will help; they will probably be uncomprehending also and/or tell us to contact AA.
It would be nice to know that AA was at least aware of the problem; it would even be helpful to know that this is the new normal, if indeed it is the new normal. What phone agents say is meaningless, they make stuff up and in any case have no authority to address such issues.
Lots of Y but no J/F, this doesn't seem like a relationship about to end. It's all very mysterious.