Sent CS an e-mail about my disappointment w/ the "goulash" that was served to me. Got offered 5K points as a "compensation".
I've genuinely sent that letter with the intention of cosntructive criticism, hoping that some sort of an improvement would happen. I just hope when they write "Your feedback has been forwarded to the personnel in charge for the meal." is not an empty phrase and if they receive enough feedback, they'll take the necessary steps...