Originally Posted by
azepine00
National customer service is consistently better than hertz.
Did an experiment last weekend at SMF- both hertz pc and ea aisles had generic sedans (spouse booked h as pc I booked n as exec). Hertz: that's all we have. National: let me find an SUV for you.
It was very appreciated on a weekend out with kids... Same in OGG a few weeks earlier.
Then Hertz must have some damn awful customer service.
Had to contact National because my rewards preference (Enterprise) did not yield Enterprise points. Not only did they refuse to help, the CS rep (and his manager) constantly talked over me to give information that didn't even apply to the situation. Unsurprisingly Enterprise was not able to fix it either. Must be the corporate culture over there at the parent company. I use Avis almost exclusively now.