FlyerTalk Forums - View Single Post - How to cancel online without calling in? (Hurricane Irma)

Sep 16, 2017 | 10:42 am

#9

Lori_Q

Join Date: Apr 2004

Location: Hiding under the trees in Denver, CO

Programs: UA 1K 2.7MM, Marriott Lifetime Titanium Elite

Posts: 4,372

Quote:

Originally Posted by Often1

UA and other carriers go to great lengths not to pay staff to handle routine tasks. It is highly unlikely that anyone would let the price of a ticket go over a wait.

In OP's case, as the first segment was cancelled by UA, OP could call in at anytime for the refund.

Thanks for the replies, everyone. Yes, I'm sure outdated IT and risk management play a part in this. The rest is speculation. :-)

I ended up rebooking my travel for this week at a higher price because word didn't come until Thursday about travel. Oh well - not my money anyway, although I do try to be frugal on my client's behalf.

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