Originally Posted by
florens
My OH ordered her vegan meal, weeks back, but nothing was loaded (I have it confirmed in myflightsapp, and BA MMB). The cabin crew apologised and grabbed a M&S fruit bowl from the M&S menu, plus pastries and jam.
Interesting! I think this might be the first report of the crew proactively offering something from the M&S menu after catering wasn't loaded - until now the message has most definitely been that this is something they aren't allowed to do...