Thanks corporate-wage-slave. I have a 4-5 hour layover and prefer the First Class lounge in the satellite terminal rather than the Business Class lounge in the domestic terminal. I appreciate your response and that may in fact be reality but really can't agree with the justification "The person answering your email may never have been on an aircraft in their life" for poor customer service. I don't think other airlines would behave this way. And more importantly there will be no human progress if we don't uphold standards.....
