Originally Posted by
simpletastes
I had a frustrating e-mail exchange with Malaysia Airlines. I explained very carefully via e-mail that I was arriving on British Airways first class and connecting to a domestic business class flight, and asked them to confirm that I was eligible to access the Golden Lounge FIRST CLASS section. I gave them my booking reference and I specifically typed FIRST CLASS in all caps. I also quoted the OneWorld lounge access rules. I wanted this in writing as I wanted to prevent an argument at the lounge entrance.
They replied with a non-answer: "Kindly be advised that you are eligible for access to the Golden Lounge for First class and Business class passengers."
No doubt someone trying to meet a KPI of providing 24 hour responses, except it's a non-response in this case!
I am not sure I would bother trying to get something in writing from any airline prior to travel for this. It is clear you would have access as per oneworld rules:
https://www.oneworld.com/ffp/lounge-access
Connecting between oneworld marketed and operated flights:- First and Business Class customers connecting on the same day of travel, or before 6am the following day, can access the lounge when travelling between an international long haul (a oneworld international long haul flight is defined as an international flight marketed and operated by any oneworld carrier with a scheduled flight time longer than 5 hours) and an international short haul or domestic flight (and vice-versa).
- Lounge access will be determined on the international long haul ticketed flight (either First of Business Class) regardless of the ticketed class of travel on the international short haul or domestic flight.
- You must be prepared to show your boarding pass or itinerary showing travel in First or Business class on the international long haul flight, in order to access the lounge before your international short haul or domestic flight