Originally Posted by
waygora
We are having some weird problems with Uber. This is in Boston. Has this happened to anyone?
Driver picks us up at Point A, drives us to Point B. Upfront cost is $8.
Point B is 105 Main Street. The driver stops a few feet early because of a garbage truck let's say, and lets us out. We technically exit at 104 Main Street.
The app recalculates, deciding that the passenger changed the destination. We are charged $14 because of surge.
This has happened to us three times now. Each time the driver stopped at what we all thought would be the destination (office building movie theater in our cases), but according to the App it was technically a number off. So the app changes the fare.
Each time we've written to customer service they insist we as the passenger changed the destination. It's taken quite a few back and forth each time for them to understand that we didn't.
This has never happened before a few days ago. We keep wondering if they changed something in the coding, because we've never had any problem being let out even down the street before in case of construction etc.
Wondering if you had an update? You are the only case I have heard of but Uber often beta tests (without permission) different prices and policies on both drivers and pax to figures out how to maximize
their profits.
Uber forced at midnight on a certain day every driver to sign a contract that says what the passenger pays has nothing to do with what the driver gets paid.
Short version this is definitely
not a driver scam as it would benefit the driver to take you a further and not a shorter distance.
Uber farms out their low priority complaints (read non accident non assault or robbery) to places like Manila, Philippines.
Not only do the not have things like upfront pricing (or access to all of your trip data) but they might miss the nuances of American English.
Even if Uber recalculated your trip (which is their right and is usually cheaper for you) they can not add surge after the fact not matter where you are. In fact after a law suite Uber is required to ask if you accept the surge if it is significant.
Take screenshots of the receipts/trip reviews and contact Uber via social media and wait for someone to get with you one on one. If no one gets with you privately then re-post using your screenshots.
Help will be on the way...