Originally Posted by
DJ_Iceman
It looks like they assigned concierges to those who have frequent issues or who otherwise need a lot of help with their reservations. Does anyone else have theories on how they selected the initial batch of "the worthy"?
I disagree. I use to never call before I got assigned an elite concierge but since I have one, might as well use them. I was PP (lifetime P) with over 100 nights a year and am a charter member.