Originally Posted by Lori_Q

You are right -- my call was picked up immediately, and canceled without fuss. Yet another awesome thing about the 1K Desk.

My reason for asking the question was to determine whether United is adding the small bit of inconvenience on purpose. If canceling an itinerary isn't offered without calling in, it encourages customers to rebook rather than get a refund. Sometimes this plays out in the customer's favor -- the new flight would be more expensive if the airline hadn't waived the fare difference -- but I'm thinking that, in many cases, the new flight is less expensive. Rebooking means United doesn't have to refund the fare difference.

Thoughts?