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Old Sep 8, 2017 | 5:58 pm
  #223  
jdrtravel
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Originally Posted by MEzz
I am doing MSP-ATL Monday late afternoon. Tried to change online travel dates ( after Sep 30), still tried to change me a change fee of 200$. I guess I will have to call.
It's really not good that the IT is not up to speed on this issue. This will cause countless people to call in for simple things that should be able to be handled online, and thus jam up phone systems. There are certainly plenty of customers with complex issues that require an agent.
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