Originally Posted by ginmqi

I fully agree that politeness and respect can go a long way.

But in many cases you just can't talk your way into a more luxurious/exclusive product no matter how nice you are because business is business. (And obviously there are exceptions....)

Again not to take away from you and I do think it's VERY important to always be nice and respectful.

For him who is a very loyal and business-generating customer for National, it may seem a bit pretentious to show his history but it helps his case to get a nicer car as long as he does it nicely, lol.