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Thread: Cathay refund problem, denies assistance
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Old Sep 6, 2017 | 9:40 pm
  #2  
1010101
10 Years on Site
 
Join Date: Feb 2011
Posts: 5,797
Are you certain you used that card to pay for the transaction? And the CX records show the refund going to the correct account?

If so i would ask AE to chase it. CX are more likely to listen to them.
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