Originally Posted by haroon145

first time that I made a booking in wt to upgrade, it was the agent who should have told me the booking was not upgradable when I specifically asked and he confirmed multiple times it was. More frustrated that it has taken one month to get the booking cancelled with Ba in the uk fobbing me off only willing to refund part of the booking rest on an e-voucher. Had I not kicked up a fuss with the gold line in India and spoke to a supervisor there I would still be waiting