Just booked a DONE5 ex JNB through the AA RTW desk in Dallas....That was the easy bit....Had it priced in Rand in less than 24 hours then when time to pay with my Australian AMEX card problems began....For whatever reason the system in Dallas didnt like my registered address and so after nearly 2 hours gave up and rang the Sydney number....They repriced in AUD and the payment went through not as one payment but as multiple payments with one payment too many processed....Rang back Sydney and they couldnt understand the overpayment and said could do nothing and said ring Dallas....Rang Dallas and they said the extra charge pending will drop off...not too sure about that !!!....Then needed an eticket receipt and they couldnt do it claiming the RAND numbers were too large for the system to handle hence the multiple charges were then broken down into acceptable numbers for the computer to recognize !!...Finally an agent at the RTW desk was able to manually produce my eticket receipt that came in four seperate emails ( 2 passengers on the one PNR )....Then a seperate email again manually produced that just has our eticket numbers....A complete shambles and I have done this booking with AA for many many years and this experience was really testing !!!....Last year priced the itinerary in Rand and one charge in AUD hit my card an immediately and eticket receipt with ticket numbers and a cost summary was correctly emailed !!!
Now to wait and see what posts to my AMEX card but not confident that the correct charges will be posted...hmm
Think next time I may just get AA to price in AUD.