Did you claim for no PAG prior to checkout?
If the double bed was guaranteed in your reservation, did you claim for the king provided (can't claim for both but if you blew off the PAG you can still claim for bedding guarantee)
Was this one of those hotels that are exempt from the 4PM checkout guarantee (assuming you asked for late checkout at checkin as required to invoke the guarantee)?
Originally Posted by
tuono07
As a lifetime plat with over 3000 nights and who knows how many points I find myself having the first legit gripe with a Marriott Hotel. Sure I've had a few things here and there but with a word to the front desk all has been good.
Saturday the 2nd, booked a night for my friends daughters wedding at a church close by. I was late booking and did not get the wedding rate so I paid full price. ( still was booked 2 months in advance)
Requested early check in 3pm and was acknowledges with mobile check in so my wife could get ready.
No room available till 4:15, requested double and ended up
In a king with a rollaway, no big deal but not what was requested or confirmed.
Late check out denied (. 12:30 requested)
No Platinum welcome or recognition given. Nada , zip!
I asked to
Speak to a manager at check out and was told there was nothing the front desk could do and the Manager was dealing with "an issue"
Hotel was booked for SEC games, our groups wedding and a cultural gathering so busy but no excuse.
I will be complaining to Marriott but really needed to vent.