Old Sep 4, 17, 2:50 pm
  #8  
trustno1
 
Join Date: Aug 2010
Location: Naas at the weekend and FRA during the working week
Programs: EI Aer Club Concierge , BAEC Silver, Tesco clubcard
Posts: 341
Originally Posted by kmccorm3 View Post
I have been Platinum since go live. But have not used the voucher. In August '17 I renewed platinum. I mailed AerClub and they replied back saying as a sign of good will they will keep both vouchers live.

Now I have an Avios booking for November and I am trying to use both vouchers. AerClub is saying this is not allowed as it is not applicable. I responded back asking why and to give details or were in the T&C's it is stated.

Any help as how to push this?
I don't think you can do anymore than you've done. I can't see why your booking is "not applicable". I think you just need some perseverance and hopefully you will get an answer. You have no chance of seeing the terms and conditions. In my experience, they reference these when they don't have a leg to stand on, and try as I might, I was never provided with these in dealing with my own AerClub issues. Please keep us posted on how things turn out.
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