Originally Posted by
ridefar
I think it is absurd that they chose the least problematic of all their service and hard product issues to do this with. How about cabin cleaning? How about OTP? How about meal quality? Etc. In air service is, in my experience, not a problem at all. All those other things are.
We don't know why the, er, suits, are in place. Maybe they are there to make sure the FA's only give out half a can of coke out.
Maybe they are there to observe the total cabin experience. Slow IFE, broken stuff, puke soaked seats.
It wouldn't be the first time in history executives have spent a decade ignoring their own line staff and customers, and send in someone at their level to tell them the exactly the same things